Sri Murugan Cinema · Customer policies
Refund Policy
Please review your items and seat details before placing an order.
No refunds or exchanges
Food and beverage orders are not eligible for a refund or exchange after they are placed, except where required by applicable law.
Wrong seat number
If an incorrect screen or seat number is given, the theatre may cancel the order without a refund, except where required by applicable law.
Payment issues
If you are charged online but your order is not confirmed, please speak to cinema staff at the theatre with your payment details so the transaction can be checked. Any refund due in this case will be returned to the original payment method in accordance with the payment provider’s processing timelines.
These policies apply to food and beverage orders with Sri Murugan Cinema. Ticket bookings made through third-party platforms are subject to that platform’s terms.